In addition, ShoreTel noted: The 400 series IP phones for ShoreTel Sky delivers seamless integration with all ShoreTel cloud applications for an enhanced user experience and service. Since the solutions are all from ShoreTel, with no third-party devices, support teams have intimate knowledge of all components, from the ShoreTel platform to the devices and applications. In addition, an all-ShoreTel solution provides investment protection by ensuring future support for software applications. Since ShoreTel phone and data center application development is integrated together, ShoreTel retains full control of the evolution of devices used by customers, go to website enabling support and implementation of updates in the future. Similarly, since ShoreTel designs and builds its own phones, everything from new feature sets to faster firmware upgrades to better service and support are easier to control, which results in a high level of customer satisfaction. Other solutions offering third-party phones are often more complex to configure and upgrade. The ShoreTel Sky experience includes: white glove implementation with a dedicated account team; custom design call configuration to meet business objectives; local network VoIP best practice guidance; procurement of phone numbers and private circuits; and end-user and administrator training.
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IP Phones offer end-to-end cloud solution.
Print The UC news highlights continue today with new VoIP phones released separately by Mitel, ShoreTel, and snomalong with an acquisition by Genesys designed to enhance its contact center portfolio. Mitels 6800i series of IP business phones, launched at the Enterprise Connect conference in Orlando, FL, are designed to offer the broadest possible interoperability and support for both on-premise and hosted services. The new SIP phone series comes from Mitel’s recent merger with Aastra, building on the 6700i series feature set, with adding high-resolution color displays and GigE interfaces for clearer image and video support. According to a statement by Dave Johnson, marketing manager for Business Communications at Mitel, Adding the 6800i series to [the Mitel] portfolio further expands customer choice with highly interoperable phones that are designed to work with all of the world’s leading IP call platforms.” The phones will begin shipping worldwide through Mitel partners starting next month. ShoreTel also announced it is shipping the ShoreTel 400 series IP phones for ShoreTel Sky, expanding the companys UCaaS solutions portfolio. The 400 series IP phones for ShoreTel Skyare designed to deliver seamless integration with all ShoreTel cloud applications for an enhanced user experience. The SIP-based ShoreTel 400 series phones for ShoreTel Sky are available in three models IP480, IP480G, and IP485G ranging from a basic phone to a more advanced backlit, color display phone for executives. And in a third announcement, snom technology announced at Enterprise Connect 2014 that its snom UC edition Lync qualified phones can leverage Lync servers native administration interface for easy device management directly from the Lync server. According to a statement from Michael Knieling, COO of snom, the snom UC edition phones can be managed natively via the Lync Server without the need for additional servers or provisioning tools. Because this can all be done directly via the Lync server administration interface the cost and complexity of additional network infrastructure, training and maintenance are reduced.
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Mitel, ShoreTel, snom Offer New VoIP Phones
Related Links & Conversation — Follow ShoreTel on Twitter and Facebook. — Read ShoreTel Customer Success Stories. — Bookmark this Unified Communications Glossary. — #ShoreTel, #UC. About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources.
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